If you don't want to read the specifics below: presently, everything except pre-orders should be expected to ship within 1-5 business days. (Please note that this timeframe indicates when your order is expected to enter the mail system; USPS, UPS, and FedEx are all experiencing intermittent delays in response to ongoing events, and we cannot confidently estimate your package's arrival).

Books

We are currently filling book orders both from our store's inventory and from partnered distributor warehouses so that your selections arrive to you as soon as possible.  Books showing the status "On our Shelves now" and "Not on our shelves, but we can order this for you!" should be expected to ship in 1-5 business days. Most orders of this type actually ship within 1-2 business days, but there have been some delays, and we don't want to promise what we can't deliver.  If your order also contains items only found at our location, your entire order will ship from our store.  Books that show as "on our shelves now" may ship from either our store or directly from our distributor; whichever we believe will reach you more quickly.  Books that do not have an "availability" status but do have an "add to cart" button are books that will always ship from our store.  Please note that books listed as "Pre-order" or "coming soon" will ship based on their publishing schedule, and may delay the rest of your order.  Watch for the blue pre-order banner that will show over the cover image.

Store Products

Our collection of Chautauqua-specific products should be expected to ship out in 1-5 business days.  If you would like more information about the shipping availability of the items in your order, specifically, or would only like things that can ship in a narrower timeframe, please let us know in your Order Comment section.  If we cannot fulfill your order to your standards, we will cancel your order or remove items before charging and shipping, as per your instructions.

Store Products not shown on the Website

Were you hoping for a product we usually carry that you don't see online?  Please ask about desired products through our contact page.  If it's available, we can either add it to our site and let you know, or arrange an order and payment over the phone.  We'd love to know what people are interested in ordering from us online!

Memberships, Donations, etc.

Purchasing a CLSC Membership, Chautauqua Fund donation, or any other item that does not require shipping will not affect the shipping time on the rest of your order.  

Curbside Pickup

We are now offering curbside pickup for both Web and Phone orders!  For web orders, choose "curbside pick-up" at checkout.  To place a curbside order by phone, call 716.357.2151 to speak to a member of our staff, or email bookstore@chq.org with your name, phone number, and information on what you're looking for, and a staff member will call you to complete the order when they are able.

Once your order is ready and we have notified you, you can pick up your order at the parking lot next to the bookstore during our regular hours.  Once you arrive to pick up your order, please plan to call 716.357.2151 when you will arrive and provide your vehicle description to aid a member of our staff to bring it to your car.  If your preference is to have completely contactless delivery, please have your trunk or back door open before notifying us of your arrival.

If your order experiences unusual and excessive delays, we will waive your shipping fee before processing your payment. 

Thank you for supporting Chautauqua Institution and Chautauqua Bookstore.