Frequently Asked Questions

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • We are located on Bestor Plaza at the Chautauqua Institution in the lower level of the Chautauqua Post Office building.  Get directions here.
  2. Where do I park?
    • During the Chautauqua Institution Season, visitors may park in the main lot across from the Main Gate Welcome Center for a daily fee.  During the off-season, free parking is available in the lot next to the Bookstore.
  3. How accessible is the Chautauqua Bookstore?
    • There is elevator access at the center of the building, to the right of the Bookstore's main entrance.  Three accessible parking spaces are to the left of the building's main entrance; however, during the summer season, traffic on the Institution grounds is regulated -- click here for more information.  During our snowy winter months, heated sidewalks, surface treatments, and a temporary roofed structure in front of the elevator help keep the path between the parking lot and entrances as clear as possible.  There are no public restrooms in the Bookstore.
  4. What are your hours?
    • Off-season/winter hours 9-5; Summer hours 7-9.  Any temporary changes will be noted at the top of our homepage. 
  5. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • We strive to ship in-stock orders within 3-5 business days.  Delivery time depends on the method of shipping -- we use FedEx and USPS, depending on what works best for your order. For orders with out-of-stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  Online, we accept credit cards (Visa, MasterCard, Discover, and American Express).  If you're picking up or shopping in-store, you may also pay in cash, personal check, or gift card.
  6. Can I get my CLSC discount?
    • Member discounts are only available with in-store pickup.  Please bring your current membership card.  (We will accept both 2017 & 2018 membership cards until the 2018 Chautauqua Season begins.)
  7. Can I place an order online without an account?
    • No; you must have an account to place an online order.  The only information necessary to create an account is a valid e-mail address.  Create a new account here.  If you do not wish to provide this information, you may call us during business hours to place your order by phone.
  8. How can I check the status of my order?
    • Log in to your account, then in 'My Account,' select the 'Orders' tab -- a list of all orders and their current status is provided.